Last Updated: July 2025

We are committed to delivering your order safely and efficiently. Please review the following Shipping Policy before placing an order.

1. Order Processing

All orders are subject to product availability and payment verification.

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, holidays, promotional events, or unforeseen circumstances, processing times may be extended.

Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Product Preparation

Many of our jade and gemstone pieces are individually inspected and prepared before shipment.

As natural materials may vary in appearance, each piece undergoes a quality review process to ensure it meets our standards.

Additional preparation time may occasionally be required for certain products.

3. Shipping Origin

Most orders are shipped directly from our sourcing and fulfillment facilities located in mainland China.

Depending on inventory availability, some orders may be fulfilled through authorized logistics partners or regional fulfillment facilities.

4. Shipping Destinations

We currently offer shipping to customers in many countries and regions worldwide.

However, we reserve the right to limit, suspend, or refuse shipments to certain destinations due to:

• Local regulations
• Carrier restrictions
• Sanctions
• Operational limitations
• Excessive shipping risk

If we are unable to ship to your location, you will be notified and any payment received will be refunded.

5. Estimated Delivery Times

Estimated delivery times vary depending on destination, customs processing, carrier performance, and local conditions.

Typical delivery estimates:

These delivery estimates are not guaranteed and should be considered approximate.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided by third-party shipping carriers and may occasionally experience delays.

Please allow up to 72 hours for tracking information to become active after shipment.

7. Customs Duties, Taxes, and Import Fees

International shipments may be subject to:

• Customs duties
• Import taxes
• VAT
• GST
• Government fees
• Brokerage charges

These charges are determined by the destination country's authorities and are the responsibility of the customer unless otherwise stated at checkout.

MyKarmaSoul has no control over these charges and cannot predict their amount.

Customers are encouraged to review local import regulations before placing an order.

8. Customs Delays

International shipments may be delayed due to customs inspections or clearance procedures.

Such delays are beyond our control and are not considered shipping failures.

Refunds or compensation will not be provided for delays caused by customs processing.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If incorrect or incomplete shipping information is provided:

• Delivery delays may occur.
• Additional shipping fees may apply.
• Returned packages may require reshipment charges.

MyKarmaSoul is not responsible for orders delivered to an incorrectly provided address.

10. Lost Packages

If tracking indicates that a package has been lost in transit, please contact our customer support team.

We will work with the carrier to investigate the shipment.

Claims may require verification and carrier confirmation before a replacement or refund can be considered.

11. Delivered but Not Received

If tracking information shows that a package has been successfully delivered but you cannot locate it, we recommend:

• Checking with household members
• Checking with neighbors
• Contacting the carrier directly
• Reviewing delivery instructions

Once a package is marked as delivered by the carrier, responsibility may transfer to the recipient.

We may assist with investigations but cannot guarantee reimbursement for packages confirmed as delivered.

12. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Photos of the packaging
• Photos of the product
• Description of the damage

We will review the claim and determine an appropriate resolution.

13. Multiple Shipments

In some cases, products may be shipped separately.

You may receive multiple tracking numbers and deliveries for a single order.

Additional shipping charges will not be incurred unless specifically disclosed.

14. Force Majeure

We are not responsible for shipping delays caused by events beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Customs inspections
• Government actions
• Labor disputes
• Transportation disruptions
• Public health emergencies
• Carrier service interruptions

15. Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time.

Changes become effective immediately upon posting to our website.

16. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: [email protected]

Address:

Unit No.4B, 5/F, Hunghom Commercial Centre, Tower B, No.37 Ma Tau Wai Road, Hunghom, Kowloon, Hong Kong

Website: auracraftlab.com